F.A.Q

All orders shipped from Obagi’s PremierShopMD.com will be subject to sales tax. The amount of the sales tax will be calculated in accordance with the tax code of the state and city to which the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation email and order packing slip.

If you registered for an account on PremierShopMD.com, you will be able to view all online orders placed within your Account Profile.

Orders placed on PremierShopMD.com are limited to 3 units per product, with a maximum allowable purchase of $750 per order.

Visit our physician finder at https://www.obagi.com/hcpfinder and enter in your zip code to find a physician near you. If you are looking for a specific product, click on the Advanced Search and select the product(s). Then click on the Update Search button.

Please visit our website at https://www.obagi.com/international and find a distributor for your country. Contact the distributor directly to find out where you can purchase Obagi products. If your country is not listed, we unfortunately do not have a distributor in that area at this time.

Once your order has shipped, you will receive a Shipping Confirmation email with a tracking number for your order. Please allow 1-2 days for the processing and shipping of all orders.

Obagi ships within the contiguous United States (as well as Alaska, Hawaii, Puerto Rico) via UPS.
Shipping rates are detailed in the table below.

Contiguous United States Shipping Service		Shipping Cost
UPS SurePost	Up to 5 Business Days*	$12.00
UPS 2nd Day Air	2 Business Days*	$20.00
UPS Next Day Air Saver	1 Business Day*	$30.00

Delivery to Alaska, Hawaii, Puerto Rico		Shipping Cost
UPS SurePost (APO/FPO/ or PO Box)	Up to 5 Business Days*	$8.00
UPS Ground (Alaska, Hawaii, Puerto Rico)	Up to 5 Business Days*	$30.00

Please note that all orders generally take up to 2 business days to process, provided that the items are in stock and your payment has been verified, although we do not guarantee that all orders will be processed within this time frame. We do not process orders during the weekends or on holidays. You should be aware that the shipping times listed above are in addition to the processing time.

Obagi strives to have all products listed on the Site in stock and available for sale at all times. However, there may be instances where a product becomes out of stock between the time you place an order and your order is processed. If that occurs, we will send you an email notifying you that the item(s) is out of stock and will give you the option to have us ship you all items in the order that are currently available, or cancel the order.

If you have created an account on the Site and your order totals $125 or more, Obagi will ship your order complimentary via UPS SurePost to the contiguous United States, only. Obagi processes orders Monday – Friday (except for holidays) in the order in which they are received. UPS delivers Monday-Friday.

Yes, orders requesting to be shipped to an APO/FPO, or PO Box will ship via UPS Surepost.

Your satisfaction with Obagi® products is very important to us and we strive to provide you with only the best product and purchase experience. Please click here to see our Online Ordering & Returns Policy.

If you have additional questions about how to return an item, Customer Service Representatives are available to assist you Monday through Friday, from 7am – 4pm PST at 1-800-636-7546.

No. Items purchased in a skin care professional's office or elsewhere must be returned to their original point of purchase.

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Because everyone has different skin, the best thing to do is talk to your skincare physician about what's best for you and your unique skin care needs.

We have an Obagi® product for every skin type. Please meet with your skincare physician to find out which Obagi products are best for you.

Everyone responds differently while using our products – this is why working with a skincare professional is so important. You should immediately call your physician to talk about what you are experiencing, and please report the adverse reaction by calling 800-636-7546, option 1.

You should use our products as your physician has directed. If you have questions, please consult your physician.

Check with your physician regarding any topical products you wish to use during pregnancy or while you are nursing.

We do not recommend using any products past their expiration dates. The stability testing done to determine the product expiration date does not reveal what the product safety or efficacy would be past the expiration date or how long after the expiration date the product would remain effective.

Because physicians may often customize regimens, it is very important that you work with your doctor before modifying your skincare routine or switching out products.

We suggest speaking with your skincare physician if you wish to use the system in a way other than what is indicated. At that time, you can also let them know that you would like to achieve.

Cosmetic products are not required to have a printed expiration date. The expected shelf life of a cosmetic product is 12 to 36 months depending on storage and if opened/used. We recommend replacing the product after it has been open for one year.

We have products that address a variety of skin concerns including hyperpigmentation, acne, dry skin, eye area, look of fine lines and wrinkles, prevention and protection, skin recovery, skin texture, signs of aging, and sensitive skin. We recommend you visit your skincare physician to discuss your options. To find a doctor in your area, visit our website at www.obagi.com/hcpfinder and enter in your zip code.

Any job openings we have will be posted here: http://obagi.com/patients/about-us/careers. We encourage you to check periodically for new openings.

Many of our products are available only by a prescription and are offered by physicians, medical spas, and other skin care and medical professionals. Therefore, we don't provide samples – but you have options! First, you can check out www.obagi.com/hcpfinder to find a skin care physician near you who carries Obagi to discuss your options.

Unless mandated by the FDA for drug safety purposes, Obagi does not test its products on animals. Non-prescription Obagi products have not been tested on animals.

We cannot guarantee that any of our products are vegan or gluten-free. If you’d like ingredient information, please contact us at inquiries@obagi.com and let us know which product(s) you are inquiring about specifically.

Due to state regulations, prescription drug products generally may not be sold in physicians’ offices in select states including Massachusetts, Montana, New Hampshire, New York, and Texas. Select Obagi® products contain prescription-based ingredients, and thereby are not available for purchase in physicians’ offices in these 5 states. Please talk to your skincare physician for more information and discuss alternative, non-prescription options that may be right for you.

Obagi Nu-Derm is a correction system for skin that is showing signs of aging and photodamage, including age spots, rough skin, dull complexion, and discoloration. It corrects hyperpigmentation and melasma with prescription 4% hydroquinone. Please visit https://www.obagi.com/patients/product-line/nu-derm/ for Important Safety Information related to the Obagi Nu-Derm system.

Obagi-C Rx is an early intervention system that reduces hyperpigmentation with prescription 4% hydroquinone and helps address other signs of skin aging caused by photoaging. It is recommended for patients who are seeking a more simplified system with fewer steps. Please visit https://www.obagi.com/patients/product-line/obagi-c-rx-system for Important Safety Information related to the Obagi-C Rx system. Please talk to your skin care physician to see which system may be right for you.

They contain different ingredients and have different benefits. Obagi Nu-Derm Fx is an effective, skin-brightening option with arbutin and does not require a prescription. If you are interested in regular Obagi Nu-Derm with hydroquinone to treat hyperpigmentation, melasma or dark spots, please ask your skin care physician if the system is right for you. The regular Nu-Derm system does contain prescription strength products. Please visit http://obagi.com/patients/product-line/nu-derm/overview for Important Safety Information related to the Obagi Nu-Derm system.

The Obagi Nu-Derm System includes two products with 4% hydroquinone: Clear and Blender. It’s important to use both products every day because each has specific ingredients and different pH levels that work together as part of a system to deliver the best possible chance of success for your skin. Typically, Clear is applied in the morning and evening and Blender is applied in the evening.

If you'd like to get an overview on what to expect during your Obagi Nu-Derm transformation process, please visit http://omp.md/new-to-nu-derm. Your skincare physician can provide you with further details on what to expect when using the Nu-Derm system.

Clinical tests for our Nu-Derm system were conducted over a period of 24 weeks; safety and efficacy of the system beyond 24 weeks has not been established. Because everyone’s skin and transformation is different, we suggest speaking with your skincare physician about what is best for your individual needs.

Everyone reacts differently during the transformation process, and your individual prescribed protocol and frequency of use should be determined by your skincare physician. If you’d like more information as you begin the Obagi Nu-Derm System, please sign up for our New to Nu-Derm program: http://www.obagi.com/patients/product-line/nu-derm/new-to-nu-derm. Please speak with your doctor if you have any additional concerns. Please visit http://obagi.com/patients/product-line/nu-derm/overview for Important Safety Information related to the Obagi Nu-Derm system.

Have you signed up for our Obagi Nu-Derm Continuum program: http://obagi.com/patients/product-line/nu-derm/continuum? It’s a personalized skin care maintenance plan that you develop with your skincare physician to help maintain your Obagi Nu-Derm results.

Because everyone has different skin, physicians prescribe a specific Obagi Nu-Derm maintenance plan depending on the patient’s skin type and results. Since your skin care specialist knows your skin better, you should discuss your options with them.

The Gentle Cleanser is yellow and the Foaming Gel is pink.

It depends on your skin type. 10% is recommended for sensitive skin, 15% is suitable for most skin types, and 20% is best suited for normal to oily skin.

It should be anywhere from clear to yellow in color. If it is a darker yellow, the product has oxidized. We recommend replacing the product if it has oxidized, or after it has been open for one year.

The Professional-C Serums do not have an expiration date as they are cosmetic. If your Professional-C Serum has become discolored the color change is due to oxidation. We recommend replacing the product if it has oxidized, or after it has been open for one year.

Both the serum and eye cream contain our proprietary bi-mineral complex. However, the serum also contains caffeine to address the appearance of under eye puffiness, and the packaging consists of rollerball technology for product application. The cream does not contain caffeine and comes in a jar.

Pale blue.

Sun Shield Tint Cool shade is for skin with bluish, red, or pink undertones (pale, fair skin types). Sun Shield Tint Warm shade is for skin with yellowish, golden, or olive undertones (darker complexions).

All Sun Shield sunscreens and Professional-C® Suncare Broad Spectrum SPF 30.

We are aware of the debates and concerns surrounding this topic and continue to monitor it closely. The size definition of a nanoparticle range between 1-100 nanometers in size and our products are above this size.

Blue Peel Radiance provides a gentle but effective peel as it exfoliates superficially, with little to no downtime. It provides instant radiance – tighter, smoother, brighter-looking skin after one use. However, you would most likely need a series of 4 to 6 peels for best overall results. The Blue Peel goes deeper and is for more severe skin damage, such as discoloration, wrinkles, large pores, laxity, and roughness. There will be a short recovery period. Both peels are only offered to skincare physicians and should be applied by a professional. You can speak to your skincare professional to see which peel is right for you.

We recommend using Obagi Hydrate on an as-needed basis when you require relief from dryness/dry skin during your transformation process

Obagi Hydrate is white and Obagi Hydrate Luxe is pale yellow